Navigating Salisbury's Roads: A Guide to Potholes and Vehicle Damage Claims
Potholes are an unfortunate reality on many roads, and Salisbury is no exception. While local authorities strive to maintain road networks, these unwelcome road hazards can cause significant damage to vehicles
February 13, 2026 17:27
This article provides essential information for Salisbury's road users on how to report potholes and, crucially, what steps to take if your vehicle sustains damage due to one.
Reporting Potholes in Wiltshire
Prompt reporting of potholes is vital for their repair and for the safety of all road users. Wiltshire Council, responsible for the majority of roads in Salisbury, encourages residents to report issues through their dedicated channels [1].
How to Report a Pothole:
•Online: Utilize the MyWilts online reporting system. This platform allows you to leave your email address for updates on the reported issue.
•MyWilts App: Download the MyWilts app to your smartphone. This convenient application enables you to attach photos and videos of the pothole and pinpoint its exact location using your device's mapping software.
•Telephone: For direct reporting during office hours (Monday to Friday, 8:30 am to 5:00 pm), you can call 0300 456 0105. Outside these hours or on bank holidays, call 0300 456 0100.
When reporting, it is important to state clearly that you wish to make a claim if you intend to pursue compensation for damage. A claim form will then be sent to you [2].
What to Do if Your Car is Damaged by a Pothole
If your vehicle is damaged by a pothole, taking immediate and thorough action can significantly improve your chances of a successful claim. Wiltshire Council outlines a clear process for insurance claims against them [2].
Step-by-Step Guide for Vehicle Damage Claims:
1.Report the Incident Promptly: Report the pothole and the incident to Wiltshire Council as soon as possible, even if the defect has already been repaired. Use the reporting methods mentioned above and explicitly state your intention to make a claim.
2.Make a Detailed Record: Comprehensive documentation is crucial. Gather the following information:
•Location: The exact road name and a detailed description of the pothole's location, including any nearby landmarks.
•Time and Date: The precise time and date of the incident. Note that claims cannot be made for damage that has occurred over a prolonged period, as this is considered wear and tear.
•Weather Conditions: Document the weather conditions at the time of the incident.
•Photographs: If it is safe to do so, take clear photographs of the pothole responsible for the damage and its surrounding area. Also, photograph the damage to your vehicle.
•Measurements: Where possible and safe, measure the dimensions of the pothole, including its depth, using a ruler or measuring tape.
•Damage Details: Document the specific damage incurred by your vehicle. Retain all receipts for repairs to substantiate financial loss.
•Witnesses: Collect details of any witnesses and, if applicable, any police incident numbers.
3.Check Responsibility for the Road: Wiltshire Council is responsible for most roads in the area, but there are exceptions. Motorways (M4) and some trunk roads (A303, A36) are maintained by Highways England. Private roads are the responsibility of their owners. You can refer to the adopted roads list on the Wiltshire Council website to verify responsibility.
4.Understanding Wiltshire Council's Responsibilities: Under Section 41 of the Highways Act 1980, the council has a statutory duty to maintain public highways. However, Section 58 of the same Act provides a defense against claims if the council can demonstrate a reasonable maintenance regime, including regular inspections, a system for prioritizing defects, and timely repairs. This means there is no automatic right to compensation.
5.How Claims are Dealt With: Once your completed claim form, photographs, and receipts are received, Wiltshire Council's insurance team will investigate. Claims are paid only if the council is found legally liable. Compensation, if awarded, is typically on an indemnity basis, meaning a reduction for depreciation and wear and tear may be applied. If the council denies liability, their decision will be based on legal facts, and you may choose to pursue the claim through small claims court proceedings [2].
Contact Information for Claims:
•Telephone: 01225 718302 (for existing claims)
•Email: insurance@wiltshire.gov.uk
•Postal Address:Insurance TeamBusiness ServicesWiltshire CouncilTrowbridgeWiltshireBA14 8JN
While potholes can be a persistent problem, knowing how to report them and what steps to take if your vehicle is damaged empowers road users in Salisbury. By following these guidelines, you can contribute to safer roads and ensure you are prepared to seek appropriate recourse if an incident occurs.
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